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Bright Buddy Beds
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Returns & Refunds

A bed should be a considered choice. Please measure your pet and your space before ordering. If you change your mind, you may request a return within 30 days after delivery.

What can be returned?

For a change-of-mind return, the bed must be unused, free of pet hair and odors, and in its original packaging with all included parts. Please inspect the bed before letting your pet use it. We do not impose a restocking fee.

These unused-condition requirements do not limit our responsibility for a defective item, a wrong item or damage during transit. Contact us if one of these issues occurs, even if the problem only becomes apparent when you inspect or use the bed.

How to start a return.

  1. Email contact@brightbuddybeds.com or use our contact form. Include your order number, item, delivery date and reason. For damage, defects or an incorrect item, photos help us understand the issue.
  2. Return the bed to BrightBuddies Toys LLC, 2506 Queens Chapel Rd Apt 302, Hyattsville, MD 20782, United States. Include your order number and keep your shipping receipt.
  3. Pack the unused bed with its original packaging and all components. A tracked return service helps you follow the parcel.

You may contact us first to request a return or ask a question. Contacting us within the 30-day window preserves your request while we help you with the instructions. Our business address is also our return address; do not use an address printed on the original delivery label if it differs.

Business & return address

BrightBuddies Toys LLC
2506 Queens Chapel Rd Apt 302
Hyattsville, MD 20782
United States

Who pays return shipping?

We pay return shipping for quality issues, wrong items and transit damage. For a change of mind, a size choice or another customer preference, you pay the return shipping cost. Original standard shipping charges, if paid, are not refunded for a change-of-mind return. If we made an error or the item is defective or damaged, we refund the applicable original shipping charge as well.

Inspection and refund timing.

We inspect a returned item within 3–5 business days after it arrives. If it meets the return conditions, we initiate the refund to the original payment method after inspection. The time for funds to appear depends on your bank or card issuer. We will explain any issue that prevents approval rather than leaving you to guess.

Exchanges, cancellations and problems.

For a different size or style, contact us to arrange a return and place a separate order for the new choice. If you need to cancel, contact us promptly; we can cancel before dispatch when possible. For a damaged, missing or incorrect delivery, keep the packaging and contact us for help. Your statutory rights are not restricted by this policy.

Bright Buddy Beds · BrightBuddies Toys LLC
contact@brightbuddybeds.com · 0000000000
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.