Frequently Asked Questions
Practical answers for choosing a resting spot and caring for your order.
How do I choose a bed size?
Measure your pet while they rest in their usual position, then compare that measurement with the bed’s listed size. Outer measurements include the rim. If an inner measurement is not listed, ask us before ordering when space is close. See our fit guide.
Can cats and dogs use the same bed?
Many open and bolster styles can be used by either. Choose by your pet’s actual size, habits and the bed structure. A covered cat bed may be too small for a dog even if its outer footprint looks generous.
What is the difference between a bolster, mat and covered bed?
A bolster has raised edges; a flat mat leaves the resting surface open; a covered bed adds overhead shelter. A raised bed uses a support frame. Observe your pet’s favorite sleeping spot before selecting.
Can I machine wash every bed?
No. Cleaning methods differ. Product pages distinguish verified washing instructions from general care. Do not assume the entire bed, filling or frame can go into a machine.
Do raised beds and tents need assembly?
Framed beds and tents may need assembly. Follow the included instructions, place the bed on a level surface and check every connection before use. Keep loose parts away from pets.
How long will delivery take?
Processing normally takes 1–3 business days. Standard transit takes 2–7 days after dispatch, in addition to processing time. These estimates can be affected by carrier delays.
Where do you deliver and what does shipping cost?
We deliver to the contiguous 48 United States. Standard shipping is free on merchandise orders of $59 or more and $6.99 below $59. We do not currently ship to Alaska, Hawaii, US territories or military addresses.
How can I follow my order?
We send tracking details after dispatch to the email supplied at checkout. Allow time for the carrier’s first scan. If a parcel seems delayed or missing, contact us with your order number.
What are the return conditions?
Request a return within 30 days after delivery. Change-of-mind items must be unused, free of hair and odors, and in their original packaging. You pay return shipping for a preference or size choice. We cover it for defects, incorrect items or transit damage. See our Refund Policy for instructions and timing.
What if my bed arrives damaged or is the wrong item?
Keep the bed and packaging and contact us with your order number and, if possible, photos. We will arrange a suitable resolution and cover return shipping when the issue is ours or occurred in transit.